Ride-hailing and mobility company Bolt has warned users against sending prohibited and high-value items through its e-logistics service, Bolt Send, stressing that the platform is not designed for transporting illegal or risky goods.
In a statement obtained by Technext, the company cautioned customers not to use Bolt Send to move drugs, weapons, or other unlawful items. Bolt also reminded users that packages valued above ₦50,000 should not be sent via the service, as this exceeds the insurance coverage attached to each transaction.
According to the company, Bolt Send is built for everyday parcel deliveries such as documents, clothing, small gifts, forgotten personal items, and light business shipments. However, Bolt said it has observed repeated attempts by some users to send items outside the platform’s terms, exposing couriers and recipients to unnecessary risks.
“Customers should not send items valued above ₦50,000, as packages delivered through Bolt Send are insured only up to that amount,” the company said. “The transportation of illegal goods, weapons, drugs, toxic substances, flammable materials, highly fragile items, and highly perishable goods is strictly prohibited.”
Emphasis on responsible use
Bolt urged customers to familiarise themselves with the platform’s guidelines and to use the service responsibly to ensure safety and reliability. It warned that accounts found to be sending prohibited items risk suspension and may be reported to relevant authorities for further investigation.
The reminder comes amid growing use of on-demand delivery services across Nigeria, alongside rising concerns about misuse. There have been reported cases of dispatch riders being arrested for unknowingly transporting illegal substances, highlighting the importance of compliance with delivery rules.
Practical tips for smooth deliveries
To reduce delays and delivery issues, Bolt advised users to properly package and seal items before pickup, ensure parcels weigh no more than 25kg, and have packages ready before a courier arrives. Customers were also encouraged to provide accurate pickup and drop-off information.
Bolt noted that by placing an order on Bolt Send, users agree to the platform’s terms and conditions and share responsibility for ensuring that all items comply with service guidelines.
Commenting on the issue, Teddy Appah-Dankyi, Senior General Manager for West Africa, said most Bolt Send deliveries are completed successfully every day, adding that adherence to the rules helps maintain a safe and dependable service.
The company encouraged users to review Bolt Send guidelines carefully and contact customer support if unsure whether an item is eligible for delivery.
