Chowdeck tightens vendor checks, introduces badges after onboarding flaws uncovered
Food delivery platform Chowdeck has announced a revamp of its vendor onboarding and verification process, unveiling a new Vendor Badges system aimed at improving transparency and restoring user confidence.
The changes were disclosed by CEO Femi Aluko, who said the update follows an internal review triggered by an investigation that highlighted weaknesses in how restaurants were approved on the platform. As Chowdeck expands its footprint across Nigeria, Aluko noted that stronger safeguards are needed to match the growing expectations around trust and safety in digital marketplaces.
Investigation exposes gaps
A report by Techpoint Africa had shown that a fake restaurant could be listed on Chowdeck using false credentials. In the test, a reporter reportedly created a vendor account with a fabricated address, fake tax information, and photos taken from an existing Lagos restaurant. Despite the false details, the listing was approved and even processed an order, raising questions about the robustness of Chowdeck’s initial verification checks.
In response, the company says it has overhauled its onboarding system and introduced new controls to prevent similar incidents.
How the new Vendor Badges work
Under the updated framework, every vendor on Chowdeck will now display one of three badges: Verified, Awaiting Verification, or Shopper. According to the company, the labels are meant to give customers clearer insight into how each order will be fulfilled before they check out.
Verified vendors are restaurants that have completed all approval requirements. Awaiting Verification applies to businesses still under review, while Shopper refers to orders handled by Chowdeck agents who purchase items from local restaurants on behalf of customers.
Stricter documentation and monitoring
Chowdeck said the revamped verification process now requires more comprehensive documentation, including Corporate Affairs Commission registration details, Tax Identification Numbers, ownership information, physical operating addresses, and bank records. These details are cross-checked through third-party verification partners such as Mono and Smile Identity.
Beyond onboarding, the company is also increasing scrutiny of vendors already on the platform. Reports of impersonation, fraud, or suspicious activity will now trigger reviews, with sanctions ranging from temporary restrictions to permanent removal. In serious cases, Chowdeck says matters may be referred to law enforcement.
Rebuilding trust as the market grows
Aluko said the changes reflect lessons learned as the platform scaled rapidly. While the original system was designed to make it easier for small businesses to come online, he acknowledged that it also exposed areas where controls needed to be tighter.
Chowdeck added that the Vendor Badges initiative is part of a broader effort to improve accountability and transparency as competition intensifies in Nigeria’s fast-growing food delivery sector.
